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Hotspot shield windows 1011/20/2023 When Support provide a solution, please share it with the Community?ġ) Kaspersky Total Security 21.3.10.391 (i)Ģ) Windows 10 Version 21H1 (OS Build 19043.1706)ģ) I ran a Quick Scan but wasn't prompted with anything. IF the issue persists, log a request with Kaspersky Support, select either Chat or Email, fill in Application malfunction, Other template Support may request Logs, Traces & other data, they will guide you. Shutdown machine using Shutdown, not Restart, power on the machine by pressing the power button, login. Start KTS. Go to folder C:\ProgramData\Kaspersky Lab\ AVP21.3 \, rename the folder Report to Report1.Exit Kaspersky product, on the Windows Taskbar or hidden icons, rightclick the Kaspersky icon, select Exit.Disable Self-Defense via Settings -> General.In the KTS Reports, are there any events logged that reflect the " Cannot connect" issue for the HS-shield or any other app that's been impacted with the same Kurzin has a fix that may help, but, the path may change depending on which version of KTS is installed
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